What happens when I run out of credits

If you use up your monthly or daily credit budget, Renable doesn't break or lose data — it simply pauses the work that costs credits until you have budget again.

What pauses#

Once you're out of credits, new AI and rendering work stops:

• New products stop getting AI-processed — no new ad copy, no new image processing, no new review extraction.
• Templates stop re-rendering, so new or changed products won't get fresh images or videos.

"Changed" is broader than it sounds. A product counts as changed when its row in your product feed changes, and also when something that applies to it changes — publishing a prompt, or editing a catalog's settings, makes every product in that scope due for processing. So a settings change made while you're out of credits takes effect once processing resumes, not before.

Channels already live keep publishing, and keep prices and stock up to date — feed export itself isn't credit-gated. Only the AI and rendering steps that produce new content pause.

Your products stay in your feeds either way. A product that arrives while you're out of credits is exported like any other, carrying the values from your own product feed — it simply has no AI-written copy or processed images on it yet.

What that looks like in an ad depends on the channel's own Rules. A field bound to content that isn't there yet is empty, or carries the fallback you set. But most channels are set up with a rule that holds a product back while its content is missing — on Meta that sends it as archived, elsewhere as out of stock — so a new product can sit out of your ads until processing catches up rather than running with a gap in it. Products that were already running are unaffected: they keep the content they already have.

You'll be notified#

When your organization goes over a limit, Renable writes to you within a few minutes, so nobody is left guessing why processing has stalled. The email says which limit you reached: your daily limit, in which case work is paused for the rest of today and picks up again tomorrow, or your monthly one, in which case it names the day your credits reset. It goes to everyone in your organization who has accepted their invitation.

These reminders are deliberately rare. You get one email a month about the monthly limit, and at most one per calendar week about the daily limit. The week runs Monday to Sunday in your organization's time zone, so hitting the daily limit on a Monday and again on the Tuesday is one email — but hitting it on a Sunday and again on the Monday is two, because those are two different weeks. An organization whose subscription has ended gets none at all: there is nothing left to reset, so a credit reminder would only be noise.

A notice appears in the app as well, naming the same limit. Dismissing it clears it for the rest of your organization's day; if you are still over the limit the next day, it comes back.

The Billing page also carries a notice under its usage meters explaining what has paused. Its button reads Upgrade now and opens the plans page — or Contact us, when your plan is billed by invoice or already carries more credits than any plan we publish, because neither of those has an upgrade on the ladder.

The in-app notice says which limit you hit, because the two mean different things:

• Daily limit — you've used today's credits. The daily limit resets at midnight in your organization's time zone, and processing picks up at each catalog's next import after that. Your monthly credits are unaffected, so the notice doesn't suggest an upgrade — though a bigger plan does raise the daily limit too, if you keep hitting it.
• Monthly limit — you've used all your monthly credits. The notice names the date they reset — the same date the Billing page's meter shows — and links to the plans page in case you'd rather not wait.

Getting back to work#

You have two options:

1. Upgrade your plan. This grants more credits immediately — processing resumes right away. See manage your subscription. If your plan was arranged with us directly, or already carries more credits than any plan we publish, use Contact us instead: choosing a published plan would replace the arrangement you have.
2. Wait for your credits to reset. They come back every month, on the cycle anchored to your subscription's start day — not on the 1st, and not only when an annual plan renews — at midnight in your organization's time zone. Processing doesn't restart at the exact moment of the reset — it picks up at each catalog's next scheduled import, so allow up to an hour. Nothing is lost in the meantime: every product left unprocessed is picked up again automatically. See how credits work for when your period rolls over.

Reducing usage#

If you're running close to your limit regularly, a few habits help:

• Scope prompts narrowly (a specific product set or catalog) rather than running them across everything, and check the Generate preview cost estimate before rolling one out broadly.
• Avoid unnecessary template changes that trigger a full re-render across every size and product.
• Review your plan's limits — if you're consistently hitting the ceiling, a higher plan may be the more sustainable fix.