Manage your subscription

Your subscription is managed from the Billing page in Renable. From there you can change plans, switch billing frequency, cancel, or reactivate.

What the Billing page shows#

The page opens on your plan: its name, its price, and up to four facts beside it — your next charge and the day it lands, the day your credits reset, whether you are billed monthly, annually or by invoice, and how long you have been on this plan. The next charge is the amount your card will actually be taken for, tax included, as our payment provider previews it — so it can differ from the plan's list price.

A fact you cannot be told is left out rather than shown empty. There is no next charge on a plan billed by invoice, and none while a cancellation or a scheduled downgrade means the amount is not ours to state yet — the line under the facts says what is happening instead. On this plan since needs a start date. So three facts rather than four is normal, and not something missing.

The credit reset and the next charge are two separate dates on purpose. On annual billing your card is charged once a year while your credits reset every month, so one "renews on" date would be wrong for one of them. On monthly billing they often fall on different days too — see how credits work.

Below the plan is a row of usage meters for the four limits that move, and below those the Credit usage chart. If anything needs your attention — a payment that failed, a cancellation that has not taken effect yet, a scheduled plan change — it is stated in one line under the facts.

Cancel subscription is a quiet link at the bottom of the page.

Choosing a plan#

Change plan opens the plan page. If one of your limits is full, the page opens on that: it states how many feed items your catalogs actually hold, how many your plan covers, and how many are therefore not being imported, and it recommends the smallest plan that clears every limit you have reached — feed items, catalogs, channels and credits together.

If a catalog's feed could not be read recently, it is named on the page with not read where its figure would go, and the totals say at least. Renable never guesses that catalog's size; repair the feed and the number becomes exact.

See other plans opens the full ladder — every plan with its limits, its price, and how each one differs from the plan you are on. You can pick any of them; the recommendation is advice, not a restriction.

If nothing is full, there is no recommendation: the page shows your usage against your plan, with the other plans one click away under See other plans.

Upgrading or downgrading#

Before you confirm a switch, Renable shows what changes: the limits that move, from your current figure to the new one, and then Stripe's line items and what's due.

• Upgrades apply immediately, with your remaining time on the current plan prorated against the new one. Your new credit and usage limits are available right away. If you are still in your free trial, upgrading ends the trial and your card is charged the new plan's price the same day.
• Downgrades apply at the start of your next billing period. You keep your current plan's limits until then, so nothing is taken away mid-cycle. After you confirm, the plans page shows the day the change lands and what the smaller plan leaves out, and the Billing page states the same change under your plan. Change your mind before that day with Keep <your plan> on the plans page — the scheduled change is cancelled and your billing carries on as it is.

Your catalogs re-import as soon as the plan changes, so a new feed item limit applies right away.

Moving to Free#

Free is the smallest plan. It costs nothing and carries the lowest limits of any plan. You can't sign up on Free: it is open to organizations that have had a paid plan or a free trial before — running or ended — and each person can have one organization on Free. A plan arranged with us directly doesn't count. If your organization qualifies, Free appears on the plan ladder; if it doesn't, it isn't there.

From a running subscription, switching to Free works like any other downgrade: it takes effect at the start of your next billing period — day 31 if you're still on your trial — and you keep your current limits until then. You aren't charged after the switch. Until that day you can cancel the move with Keep <your plan> on the plans page, exactly as for any other downgrade.

If your subscription has already ended, Free starts the moment you choose it — there is nothing left to wait for — and your catalogs import again right away.

From then on your catalogs keep running under Free's feed item limit. Each import fills up to the limit and leaves the rest out, with a warning in the catalog's Notes and events saying how many it managed to import; see Plans and limits for how each limit behaves when you reach it.

Monthly vs. annual billing#

You can switch between monthly and annual billing with the toggle above the plan ladder. Annual billing costs less than paying month by month, and each plan shows the exact yearly price you'll be charged alongside what that works out to per month. A plan that has no annual price says monthly billing only.

Cancelling#

Click Cancel subscription and confirm. Cancelling takes effect at the end of your current billing period — you keep access until then, and you won't be charged again after that. You can reactivate before the period ends to keep going without interruption.

Cancelling during your trial#

Cancelling during your free trial follows the same rule, with one thing worth spelling out: your card is never charged at all. The cancellation takes effect on day 31, you keep everything until then, and no first payment is taken. See Your free trial and what happens on day 31 for what stops when it does take effect.

Reactivating#

If you've cancelled but your billing period hasn't ended yet, use Reactivate subscription on the Billing page. It opens the plan page, where your plan is still marked Current plan and its row carries Reactivate subscription as well — confirm there and the cancellation is lifted, so you keep the plan, the billing period and the setup you already have. Above the plans you'll see a line giving the last day your subscription stays usable if you do nothing.

If you cancelled during your free trial, reactivating keeps the trial running to its original end date — your card is not charged early, and the confirmation says so.

If your plan was arranged with us directly, the Billing page offers Contact us alone, and the plan's row on the ladder does the same: there is no subscription of ours to reactivate, and every plan on the ladder would replace what you have. Its price reads Billed separately rather than a figure.

If your subscription has already ended — it was cancelled and the period ran out, a trial expired, or a payment never went through — pick a plan on the plans page and add your card in the checkout panel that opens beside the plan ladder. The plan you were on before is marked Previous plan there, with Continue on this plan as its button, but any plan will do, including Free. Your subscription starts the moment the card is accepted, and the page shows it as your current plan straight away.

While your subscription is lapsed, your feeds are empty — within a day of it ending, the feed files your channels publish stop listing products, so anything running against them stops — and nothing is imported. Your catalogs, channels, templates and rules are kept, and they import again the moment you reactivate. Within 30 days of the old subscription ending your products come back as they were; after that they are rebuilt from your feeds — see your free trial and what happens on day 31 for what that window covers.

What we email you about#

We send two emails about your subscription, and no others.

If your subscription has an end date coming up — you cancelled, or a trial is running out — we write to you once, up to seven days before, so you can reactivate before anything stops.

When your subscription actually ends, we write to you once more to say so: that your feeds are now empty, and that your catalogs, channels, templates and rules are kept and import again the moment you reactivate. You get this one whether the subscription was cancelled, ran to its end date, or stopped because a payment never went through — and if it was a payment, the email points you at the outstanding invoice rather than at the plans page.

Both emails go to everyone in your organization who has accepted their invitation. Neither repeats: we say it once and leave it to you.

If your plan was arranged with us directly — granted by our team or paid by invoice — choosing a plan on the plans page replaces it: the arranged plan ends the moment the new subscription starts, and the checkout panel says so, with the limits that would shrink, before you enter a card. If that isn't what you want, use Contact us on the Billing page instead.

Enterprise and custom plans#

If your catalogs are bigger than our largest plan, or you need a managed or agency setup, the plan page recommends Enterprise and offers Contact us rather than a price. We size it on your catalogs, channels and credits together.